Our Guides

9/11 Tribute Center guides lead a tour on the 9/11 Memorial

Every tour is led by guides that recount the events of 9/11, share their personal stories, and describe the symbolism of the 9/11 Memorial. The insight and perspective of our guides make each tour unique. Many visitors return annually in order to experience multiple perspectives of 9/11 family members, survivors, residents, first responders, recovery workers or civilian volunteers.

Hear more about how 9/11 Tribute Center Tour Guides Connect and Reflect >>

Meet Our Guides

Over 200 guides share their stories with the public. Here is just a small sample:

9/11 Tribute Center guide Gerry

Gerry – Survivor

As an employee of the New York Metropolitan Transportation Council, Gerry’s office was on the 82nd floor of the North Tower. Having survived both the 1993 attack and the September 11th attacks, his evacuation stories are compelling and reflective.

9/11 Tribute Center guide Cynthia

Cynthia – 9/11 Family Member

Cynthia’s husband worked on the eighty-fourth floor of the World Trade Center’s South Tower. He left behind two daughters. This tour gives perspective on the tragedy of 9/11 as well as the humanity and hope for the future experienced by 9/11 family members.

9/11 Tribute Center guide Rita

Rita – Civilian Volunteer

Working at the Medical Examiner’s Salvation Army canteen during the recovery effort, Rita shares her moving experiences. This tour portrays the generosity and humanity of the hundreds of volunteers that came to help after the attacks.

9/11 Tribute Center guide Gail

Gail – Resident of Lower Manhattan

Gail lives across the street from the World Trade Center. Gail was not able to return to her home for over fifteen months after the attacks. On the morning of September 11th, she was nearby when the first plane hit the North Tower. She made her way home, only to flee after the collapse of the South Tower.


Richie – Rescue and Recovery

On September 11th, Richie was a Deputy Chief with the FDNY, working Division 6 in the South Bronx. He was on duty on 9/11, and responded to Ground Zero on 9/12. He was on duty on September 12th for 60 continuous hours, then 24 on and 24 off. Richie worked at Ground Zero on a rotating schedule for the next two months. In February 2002, Richie was assigned to Ground Zero as Deputy Incident Commander. After much thought, Richie decided it was time to tell his story.

Interested in Becoming a Guide?

Do you have a personal connection to 9/11? Would you like to share your story with visitors from around the world?

Our guides help visitors better understand the human toll of 9/11 and the compassionate response to the tragedy through sharing their firsthand perspectives.

Learn more >>