It’s like when Kennedy was shot – everybody knows what they were doing when the towers came down. I was at home in a small town in Scotland called Prestwick – I was ironing! I just watched this horror on TV and wept – and kept on weeping. In the long term though it made me so proud that people in extreme conditions still do the right thing despite personal risk. My heart still goes out to those who lost loved ones. 9/11 was the day everything changed.